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Q:
What does "Unlimited" mean, as in
the Unlimited Internet Access offered on some networks through
YourOwnISP?
A: In short, our unlimited offerings
are unlimited NOT dedicated. They are meant to be unlimited while
sitting in front of the computer normally surfing the Internet.
Connections are not meant to be kept connected all of the time while the
end user may or may not even be home using ping software utilities. The
connections are not meant to be a 24 hour music download service for
example. All ISP's exist because they sell shared modem service which
means that the modems can't be taken up ALL of the time by the same end
users. If the modem is connected to one user virtually all of the time
then the modem is not really shared at all, it's dedicated. Dedicated
connections typically cost between $100-$200 per month and can be quoted
upon request, please submit a ticket to the helpdesk for details on this
offering.
Q: How much will it cost me to get started?
A: Our setup fee for raw access is only $99.00. This
covers raw Internet access only, not email or any other options you
might want. If you want additional options like email, go to our
options
page and total the setup fee for each option plus the $99.00 setup fee
for your account. This will give you the total you will need to get
started. Since all services are on a prepayment basis you will also be
required to give us at least $50 as a prepayment on your account. The
prepayment simply goes on your account as a credit for future services,
we bill all
services against your balance. Here is a quick example, if you wanted
email and Internet access for your customers you would pay the $99
account setup fee, $199 email setup fee, and your
prepayment of at least $50. So the total to get started with access and
email only would be $348.00. To get a complete quote using
our Instant Quote Calculator click here.
Q: Do I have to pay a setup fee each time I add a user
to one of your networks?
A: No, there are no setup fees for you to add users to
the networks.
Q: If I add or delete a user in the middle of the month
for example, do I only pay a partial
month for that user.
A: Sorry, no you pay for a full month regardless of
when the user was added or deleted. If you have looked around at other
wholesale offerings you already know that this is industry standard.
There is no pro-ration in the wholesale dialup industry. The large
dialup networks that we buy our/your service from charge us the same way
so we must pass this on to you.
Q: Can I sell broadband (Cable or DSL) through Your Own
ISP?
A: At this time we do not offer broadband for two
important reasons. The phone companies are really the ones that do the
installs etc. and if you have much experience dealing with phone
companies you know how much they are in a rush to do things WINK WINK.
SO we feel with all the poor customer service in the telephone industry
that this will really just give you and us a black eye. Cable is not
really available for resale and the phone companies have a hold on DSL.
We could offer a DSL reseller program tomorrow if we wanted but the
rates available for basic DSL service start at about $55 a month
wholesale, the phone companies sell it retail for as low as $39. With
this type of pricing structure there is no profit to be made for us or
you to sell DSL. The telephone companies really have the market right
now.
Q: Isn't dialup just on it's way out? Why would I want
to jump on a sinking ship?
A: People have been saying "dialup will be dead in a
year" for years now. Fact is, dialup is seeing one of it's best times
ever. Why you ask? Let us count the ways, economy is rough right now and
the average Joe or Mary that spends a few hours a week on the Internet
can't see spending $50 a month for Broadband. Times are tight and they
figure $20 a month sounds better than $50 and hey, dialup was not that
bad. Also the novelty of broadband has wore off, only those that are
power users or do business on the Internet are willing to spend the
money for Broadband, everyone else is back to dialup. Lot's of users
still can't get broadband if they wanted to AND some that got it, lost
it because XYZ broadband company went bankrupt. If you are still not
convinced, remember that all the FREE isp are basically gone. All those
previous free users are now buying paid accounts again.
Q: Netzero and a few others have Internet
access for $10 a month, how do I
compete with that?
A: How about we turn the tables a bit and ask you
this.. If AOL can charge $23.90 per month for Internet access then why
can't you charge $19.95 for your service which will surely be better?
Remember, AOL is the largest ISP in the world and they are also the most
expensive. Don't get roped into believing that the only way to sell
Internet is to be the cheapest. The average person in America directly
ties the price to the quality of the product or service. So they figure
if you have a cheap price it must be because your service stinks, guess
what? They don't buy! When starting your ISP it's much smarter to set
your pricing where you will be profitable from the start. You can set
your prices to whatever you want but we do want to give you the best
advice we have anyhow. After all, if you don't put on accounts we make
ZIP!
Q: How long will it take me to get setup to the point
where I can actually start activating
customers?
A: Raw access accounts can be
up within as little as a few hours. For other optional service the lead
time varies but most are completed within a few days.
Q: Do you offer a finders fee if I send other ISP's to
you and they signup?
A: Yes, we do not have a standard or set finders fee.
We base all finders fees on the type of customer you send and the
potential volume they will produce. We are pretty generous overall but
all we can say here is that we will offer you some kind of finders fee
to show our appreciation.
Q: What type of support do you offer to me the
wholesaler?
A: We request that all issues be
submitted through our web based trouble ticket system. Using our ticket
system allows all your problems and questions to be recorded and
tracked. You will get better and faster support and resolutions to your
questions because those that can answer your questions are always
monitoring the ticket system. Sending email to one person or calling one
person who may not be available is less efficient and your request may
be delayed if that person if out of the office etc. Of course if you
have an emergency issue that requires a phone call, we have no problem
getting on the phone with you to resolve the issue. Support hours are
9am to 9pm Central time for all issues and 24/7 for emergency issues
only.
Q: When one of my customers
needs technical assistance, who handles this?
A: Since this is your ISP,
this part is up to you. We may offer end user technical support
in the future but at this time we do not.
Q: When I setup customers through Your Own ISP are the
customers mine or are they Your Own ISP's?
A: They are 100% yours! In fact when you setup a user
through our system we do not even need their name or contact info,
all we need is username and password. BEWARE of other wholesale
providers that have clauses in their contracts to take over your
customer base in certain instances. If a wholesaler requires your
customers name and contact info, you should ask yourself why they even
need that.
Q: Do you bill my customers or do I?
A: All end user billing is up to you, we bill you and
you bill your customers. Some of our competitors claim to do your
billing for you. In most cases all they are doing is adding your
customers name and card number to their merchant system which bills your
customer automatically every month. We have found some of our
competitors claiming that they offer free billing but then they list the
per transaction charge and a percentage. So that's not really free is
it? You will be charged a per transaction fee and a percentage through
any merchant account provider but these fees will be much lower if you
go and get your own merchant account. Also you will have much more
control over the charges and reports etc. Once again, you will be
billing your customer directly without us contacting them for any
reason. Most merchant account provider offer an auto billing feature
that allows you to set each customer up once and have them billed each
month automatically. Now we could do as our competitors do and say we
offer billing but really you can do the same thing yourself just as easy
and for much less money. Even if you don't have the time or money to
setup your own merchant account you can easily and cheaply use
http://www.PayPal.com or
http://www.2checkout.com . Both
of these offerings are setup instantly and both offer automated billing
of your customers each month. Paypal has no setup fee and 2checkout's is
$49.
Q: Is Your Own ISP hiring?
A: Lightwave Technologies and Your Own ISP
is always looking to add talented, friendly, hard working and honest
people to our group of fine employees. If you are willing to treat our
customers and potential customers as if they were your family then
please send your resume to
info@YourOwnISP.com .
Q: How do I add funds to my account balance?
A: Inside your control panel you can add funds using
Visa, MasterCard, American Express,
Discover and Paypal.
Q: How do I activate, delete, suspend my customers
accounts?
A: This and MUCH more is all handled inside our
web based control
panel.
Q: Each time I add a new user in the control panel, how
long does it take for the customer's
account to be live?
A: Instantly, as quick as you can push the submit
button.
Q: I do not see a dialup number in my area on any of
your networks, can you put one here?
A: Sorry, we only offer service in the areas listed on
our Access Number page. Bringing up services on a per request basis is
not something we can offer at this time.
Q: How do I signup? I want to get started!
A: We do not offer an online signup
because we want to be sure you understand everything about our offering
before you move forward, please call (888) 904-VISP (8477) from 9am to 9pm
Central time any day of the week. Just let us know that you want to
signup up for Wholesale Internet Services and your call will be routed
to a new account
specialist. Once our services, options, features etc. are explained to
you the activation specialist will complete and submit your order to our
activation dept.. Alternatively you can fill out our information request
form here.
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